Claims and recovery
If your payment is not forthcoming, you would like to be reimbursed for the loss. After all, that's what your insurance is for. Read more about settling your claim and what happens next.
Imminent losses
Goods have been delivered, but you don't receive your payment
If losses are imminent after you have delivered your goods and/or services, please contact us. Together we will see what can be done to induce your client to make the payments due before expiry of the waiting period, which is usually three months. If you have also taken out manufacturing risk insurance against pre-delivery losses and you expect that you will not be able to deliver the goods or services as per the terms of your export contract, you run the risk of not being paid for the costs you have incurred (manufacturing or completion losses). Please contact us in such a case as well. In consultation with you we will see what we can do to prevent or limit losses.
Waiting period expired
Request for compensation
If the waiting period has expired and payment has not been made, you can file a claim for compensation with us. The corresponding form can be found at the bottom of this page (in Dutch)
If it has already been established before the due date of the claim that payment will not be made within the waiting period (for example, due to the bankruptcy of your debtor), you may submit your claim for indemnification on the payment due date.
Claim
Cover under the policy
We encourage you to read the "Claims Prevention" hat gives you tips to prevent losses after receipt of your insurance policy to ensure that your cover will remain valid. Please feel free to contact our Claims & Recoveries Department if you have any questions.
Damages
Indemnification
If you have a right to indemnification, you will receive from us a Claim Payment Calculation and Receivable Assignment Form'. On this form you will find the amount we compensate. Usually this consists of the unpaid claim plus interest. By signing the form, you agree with the claim payment calculation and furthermore legally assign the total amount of the receivable to us. You will receive the indemnification on your bank account a few days later.
Revoveries
After indemnification we still try to recover a claim
After we have indemnified you, we will take measures to collect the amount owed by your client. This we will do in consultation with you. Possible measures include our agreeing new payment terms with your client or hiring a local debt collector. If your client is a government, the Netherlands Embassy for the country concerned can be of assistance in collecting the debt. Any amounts we may recover will be shared with you according to your portion of the loss (i.e. your deductible, or, own risk).
Paris Club
Payement problems of governments
If the debtor is a government with longer-term arrears, we report it to the Paris Club.
The origins of the Paris Club date back to 1956 when Argentina agreed to meet its public creditors in Paris. Since then, the Paris Club has grown into an informal group of public creditors whose mission it is to find coordinated and lasting solutions to payment problems of governments (not private debtors). While a government implements reforms to stabilize and restore its own macroeconomic and financial situation, Club of Paris creditors collectively provide appropriate debt treatment arrangements.
Starting January 1, 2023, we publish Paris Club settlements concluded after 1-1-2023 in which the Netherlands has a stake. In addition, we will publish the eci claims the Netherlands has outstanding per country under a Paris Club arrangement every six months. These claims include overdue and future principal, consolidation interest and the insured's share of excess, excluding overdue interest. (see below).
For more information on the Paris Club, please refer to their website: Club de Paris.
Download your claim forms here (only available in Dutch)
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